Privacy Policy

Effective Date: 10th April 2025
Last Updated: 10th April 2025

Lower Brockholes Farm Ltd trading as Bonnie & Friends Farm Experiences (“we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.bonnieandfriendsfarm.co.uk, in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

1. Who We Are

Lower Brockholes Farm Ltd t/a Bonnie & Friends Farm Experiences
Lower Brockholes Farm
Company Number: 16134134
Data Controller: Lisa Adams
Contact Email: bookings@bonnieandfriendsfarm.co.uk
Phone: 01422 730123

2. What Information We Collect

We may collect and process the following data:

a) Information You Provide to Us:

• Contact details (e.g. name, email address, phone number)
• Messages sent via contact forms or email

b) Information We Collect Automatically:

• IP address
• Browser type and version
• Pages visited and time spent
• Cookies and tracking technologies
   

3. How We Use Your Information

We use your personal data to:

• Respond to enquiries and provide customer support
• Improve website performance and user experience
• Send marketing communications (with your consent)
• Comply with legal obligations
• Detect and prevent fraud or abuse
   

4. Legal Basis for Processing

Under UK GDPR, the main legal bases we rely on include:

• Your consent (Article 6(1)(a))
• Performance of a contract (Article 6(1)(b))
• Legal obligation (Article 6(1)(c))
• Legitimate interests (Article 6(1)(f))
   

5. How We Share Your Information

We do not sell your data. We may share your data with:

• Service providers and technical partners (e.g. web hosts, analytics providers)
• Legal authorities, if required 
• Third parties with your consent

All partners are required to handle your data securely and in compliance with applicable laws.

6. Cookies and Tracking

Our website uses cookies to:

• Understand visitor behaviour
• Improve site performance
• Provide tailored content

You can control or disable cookies via your browser settings. For more details, please refer to our Cookie Policy.

7. How Long We Keep Your Data

We only retain your personal data for as long as necessary:

• Contact form entries: up to 12 months
• Account data: for the duration of your account
• Analytics data: as per Google Analytics retention settings (e.g. 26 months)
   

8. Your Data Protection Rights

Under UK GDPR, you have rights including:

• Access – You can request copies of your personal data.
• Rectification – You can request that we correct inaccurate or incomplete data.
• Erasure – You can ask us to delete your personal data.
• Restriction – You can request restriction of processing.
• Objection – You can object to data processing.
• Data portability – You can request data be transferred to another organisation.

To exercise your rights, email us at bookings@bonnieandfriendsfarm.co.uk.

If you're not satisfied with our response, you can lodge a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk/

9. Third-Party Links

Our site may include links to third-party websites. We are not responsible for their privacy practices. We recommend you review their privacy policies separately.

10. Security Measures

We take appropriate security measures to protect your data from unauthorised access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of the site after changes implies acceptance.

12. Contact Us

If you have any questions about this policy or how we handle your data, please contact us at:

📧 bookings@bonnieandfriendsfarm.co.uk

📞 01422 730123
📍 Lower Brockholes Farm, Lower Brockholes, Halifax, HX2 8XQ